Your personal information
The University of Lincoln collects personal information about you when you register for an account at the Sports Centre We use this information to ensure you are able to book facilities/activities/services/products at the correct price level, whilst manging access control. This notice explains more about how we use your personal information.
- What information we collect about you
- How we use your information
- Information we may share with other organisations
- Information processed abroad
- How long we keep your information
- Accessing your information and other rights
- How to object or withdraw consent
- How to contact us
- How to complain
What information we collect about you
We collect information about you when you create a user account through our online services platform or in person at the Sports Centre. You will be required to provide your name, address, date of birth, telephone number and email. We will also keep a note of any changes you tell us about including, for example, change of address.
Keep your details up to date by manging these online through your user account, email them to sportscentre@lincoln.ac.uk.
How we use your information
We collect information about you to create a personal member account with the correct permissions enabling you to benefit from the products and services you are entitled to. This collection and processing of your personal data in accordance with the General Data Protection Regulation. Access to your data is restricted to only those members of the Sports Centre that truly require it.
The University occasionally uses cookies and other technologies on its website that collect data about you when you use them. Where this occurs, further information will be available in a cookies policy. The cookies policy for the University website can be found here: https://www.lincoln.ac.uk/home/abouttheuniversity/governance/universitypolicies/websiteand publicationsinformationliability/.
Information we may share with other organisations
The Sports Centre will store your information on its Xplor Legend Leisure Management System
| Xplor – Legend | All information stored within the Leisure Management System is accessible by Xplor as the host to the software |
| Innovatise – My Fit App | All information stored within the Legend App Cockpit is accessible by Innovatise as the host to the software |
We use a number of suppliers who process personal information on our behalf. These include suppliers of software services. These act strictly on our instructions and must not use the information for their own purposes.
In exceptional circumstances we may be asked to share your information with police or other investigators if it would prevent or detect crime or safeguard a person’s wellbeing. Each instance will be judged on its own merit and any sharing of information will be done within the law
Information processed abroad
Your information will be processed in the UK and shall not be sent outside the EEA. If this changes, we will ensure that we have suitable safeguards in place to protect your data, such as International Data Transfer Agreements.
How long we keep your information
Members will be prompted annually to check and update their personal records ensuring they are correct and up to date. Member accounts that have been inactive for 12 months will be deleted.
If you access additional University services these may keep a record of your contact and will provide you with details of how long they keep your information.
Accessing your information and other rights
You have a number of rights relating to your personal information. These include:
| Access | You have the right to request a copy of any personal information we hold about you. If you would like a copy of any of your information please contact the Information Compliance team on the details below. The team will process your request within a month. |
| Portability | If you have provided information on the basis of your consent or for a contract then you can request a digital copy so you can send it to another organisation. To request a copy please contact the Information Compliance team on the details below. The team will process your request within a month. |
| Correction | If any of the information we hold about you is incorrect or incomplete then please let us know. You have the right to have your information corrected so that we hold accurate records about you. |
| Erasure | This is also known as the right to be forgotten. You can request that your personal information is erased if it is no longer necessary for the University to keep it, or you withdraw consent that you have previously provided, or you object and there is no overriding grounds to keep it or if it is unlawful to continue to keep it. |
| Restriction | You can request that the use of your personal information is limited to storage only and that we use it for no other purpose. This applies where you contest the accuracy of the personal information we hold, or our use of the information is unlawful, or we no longer need the information except in relation to legal claims, or you object to the use of your data and we need to verify whether or not our purpose for keeping it overrides the grounds of your objection. |
The Information Compliance team can be contacted by email on compliance@lincoln.ac.uk or by post at: Information Compliance, Secretariat, University of Lincoln, Brayford Pool, Lincoln, LN6 7TS.
How to object or withdraw consent
If you object to our use of your personal information then we must stop unless we can demonstrate compelling legitimate grounds for continuing. Please contact University of Lincoln Sports Centre at sportscentre@lincoln.ac.uk and explain your objection.
If you have provided your consent for the use of your personal information then you can withdraw this consent at any time. Please contact the University of Lincoln Sports Centre at sportscentre@lincoln.ac.uk.
How to contact us
For general enquiries please call 01522 88 2000 or write to University of Lincoln, Brayford Pool, Lincoln, LN6 7TS.
You can find contact details for individual teams and staff by visiting http://staff.lincoln.ac.uk.
If you have a query about your personal information rights then please contact the Information Compliance team by email on compliance@lincoln.ac.uk or by post at Information Compliance, Secretariat, University of Lincoln, Brayford Pool, Lincoln, LN6 7TS.
How to complain
If you feel that we have let you down in relation to your information rights then please contact the Information Compliance team by email on compliance@lincoln.ac.uk or by post at Information Compliance, Secretariat, University of Lincoln, Brayford Pool, Lincoln, LN6 7TS.
You can also make complaints directly to the Information Commissioner’s Office (ICO). The ICO is the independent authority upholding information rights for the UK. Their website is ico.org.uk and their telephone helpline number is 0303 123 1113.
Last updated: 27/08/2024